Effective 1st July 2016, Rodgers, Makin and Copeman Hart Organs will be covered by a Limited Lifetime Manufacturer’s Warranty, protecting against failure from faulty workmanship.

Our commitment to quality means that we are confident to guarantee your Rodgers, Makin or Copeman Hart organ to be free from defects in workmanship or materials for the lifetime of the original purchaser.

This warranty does not impact your legal rights under the Australian Consumer Guarantee.

GENERAL

(a) This warranty is offered free of charge by Principal Organs (Classical Organ Division of Roland Corporation Australia), with registered offices at 38 Campbell Avenue, Dee Why NSW 2099 Australia.

(b) This warranty is valid against any of the following Organs purchased after 1st July 2016:

Rodgers

Classic Series: 569/559
Artist Series: 579/589/599/599T/4589
Infinity Series: 243/361/484

Makin

Standard: Rydal 2-20T/Thirlmere 2-30D/2-30T/Windermere 3-45D/3-45T
Custom: Continuo/2-20D/2-20T/2-25D/2-25T/2-35D

Copeman Hart

All models

(c) This warranty is valid only for purchases made from Principal Organs. The warranty is non-transferable, is not valid for products purchased outside of Australia or for products purchased from a dealer that is not accredited by Principal Organs, Australia. Click HERE to find your local Authorised Rodgers, Makin and Copeman Hart dealers.

(d) Principal Organs warrants to customers who purchase a brand new Rodgers, Makin or Copeman Hart Organ after 1st of July 2016 that it will be free from defects in workmanship or materials for the lifetime of the original purchaser or otherwise as specified in writing by Principal Organs. This warranty is supplementary to the Consumer Guarantee.

(e) Any brand new Rodgers Organ purchased from Roland Corporation Australia Pty Ltd or an Authorized Australian Rodgers Dealer prior to 31st June 2016 is covered by a Ten (10) Year Manufacturer’s Warranty. Please click HERE for details.

(g) During the Limited Lifetime warranty period, Principal Organs will repair or replace the Rodgers, Makin or Copeman Hart organ which fails to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by an authorised Rodgers, Makin/Copeman Hart Service Agent within Australia.

Manufacturer’s Warranty applies in addition to the Consumer Guarantee.

(h) Second-hand and ex demonstration products are not subject to this Limited Lifetime Warranty, but are instead covered by the Consumer Guarantee as long as the products are purchased from Principal Organs or an Authorised Rodgers, Makin/Copeman Hart Dealer.

(i) The Limited Lifetime Warranty does not apply to damage that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, thunderstorm activity, liquid contact, fire, water, by insects or vermin, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Technical Services or by an authorised Roland Service Agent within Australia.

HOW TO MAKE A CLAIM

To make a claim under this warranty, the customer must contact:

Principal Organs (Classical Organ Division of Roland Corporation Australia)

ATT: Warranty Claims Officer
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: rca.customerservice@roland.com

The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) phone number; (6) e-mail address; and (7) serial number; (8) item number(s); (9) proof of purchase. Warranty requests that do not include all of the required information may be declined or have a processing delay.

Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected by Roland Technical Services or by an authorised Rodgers, Makin/Copeman Hart Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer.

All expense of claiming the warranty (eg. shipping, handling, postage, insurance) will be borne by the customer making the claim.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, please contact:

Principal Organs (Classical Organ Division of Roland Corporation Australia)
ATT: Warranty Claims Officer
38 Campbell Avenue (PO Box 18, Dee Why)
Dee Why NSW 2099
Telephone: (02) 9982 8266
Fax: (02) 9981 1875
Email: rca.customerservice@roland.com